Shipping policy
This Shipping Policy explains how Respyra ("Respyra," "we," "us," or "our") processes and ships orders placed through our website. By placing an order on our website, you agree to the terms outlined below.
1. Shipping Destinations
We currently ship to the following countries:
United States United Kingdom Canada Australia
Shipping availability, delivery times, and shipping options may vary depending on the destination, product availability, and carrier service.
International orders may be subject to customs procedures, import requirements, duties, taxes, or carrier delays depending on the destination country. Any applicable charges imposed by local authorities or customs agencies may be the responsibility of the customer unless otherwise stated at checkout.
2. Order Processing
Most orders are processed and prepared for shipment within 24 hours of being placed, excluding weekends and public holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high order volume, additional verification, product launches, promotional events, or other exceptional circumstances, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email.
3. Estimated Delivery Time
After your order has been shipped, delivery typically takes approximately 5 to 8 business days, depending on your destination, location, and the shipping carrier.
Delivery times are estimates and cannot be guaranteed. Delays may occur due to:
Carrier disruptions Severe weather conditions Customs processing Incorrect or incomplete shipping information High seasonal shipping volume Local delivery conditions Circumstances outside our reasonable control
Business days do not include weekends or public holidays.
International shipments to the United Kingdom, Canada, and Australia may occasionally require additional time due to customs processing or local carrier procedures.
4. Order Tracking
All eligible orders are shipped with tracking information.
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link that allows you to monitor the progress of your shipment.
Please allow up to 48 hours for the carrier's tracking system to update after receiving your shipping confirmation.
Tracking updates may occasionally be delayed while a shipment is transferred between international or local carriers.
5. Shipping Costs
Any applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.
Shipping rates and promotional shipping offers may vary depending on:
Destination country Order value Product availability Shipping method Carrier availability Current promotions
Any available shipping options and their applicable costs will be clearly displayed at checkout.
6. Customs, Duties, and Taxes
Orders shipped internationally may be subject to customs inspections, import duties, local taxes, handling fees, or other charges imposed by the destination country.
These charges are determined by local customs authorities and are outside Respyra's control.
Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or similar charges that may apply to their order.
Delays caused by customs processing are outside our direct control.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Respyra is not responsible for orders that are delayed, returned, misdelivered, or lost because the customer provided incorrect or incomplete shipping information.
If you notice an error in your shipping address after placing an order, contact us as soon as possible at:
Primary support email: respyrahelpadress@gmail.com Alternative email: ismaillisbir05@gmail.com
We will make reasonable efforts to update the address before the order is shipped, but address changes cannot be guaranteed once processing or fulfillment has begun.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
8. Order Changes and Cancellations
To request an order change or cancellation, contact us immediately after placing your order.
We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or canceled after it has entered processing or has already been shipped.
Once an order has been handed over to the carrier, changes to the delivery address or cancellation may no longer be possible.
9. Delayed or Lost Packages
If your tracking information has not updated for an extended period or your package appears to be delayed or lost in transit, contact us so we can investigate the issue with the shipping carrier.
Please email:
respyrahelpadress@gmail.com
You may also contact us at:
ismaillisbir05@gmail.com
Please include:
Your full name Your order number Your shipping address Your tracking number
This information will help us investigate your shipment as efficiently as possible.
International orders may occasionally experience extended tracking gaps while packages move between carriers or pass through customs.
10. Packages Marked as Delivered
If the carrier marks your package as delivered but you cannot locate it, please first:
Check around your property, mailbox, porch, garage, reception area, and any secure delivery locations. Ask household members, building staff, or neighbors whether they accepted the package. Contact the shipping carrier for additional delivery information. Allow up to 48 hours, as some carriers may mark packages as delivered shortly before the actual delivery.
If you still cannot locate the package, contact us within 7 days of the recorded delivery date so we can review the situation and assist with a carrier investigation.
A carrier's "delivered" status does not automatically guarantee a refund or replacement. Each case will be reviewed individually based on the available tracking and delivery information.
11. Returned-to-Sender Packages
Orders may be returned to the sender for reasons including:
Incorrect or incomplete address Unsuccessful delivery attempts Failure to collect the package Refusal of delivery Customs-related issues Failure to pay applicable import charges Carrier restrictions
If your order is returned to the sender, contact us to discuss the available options.
Additional shipping charges may apply if you request reshipment.
If an international shipment is returned because customs duties, taxes, or other charges were not paid, any applicable shipping or return-related costs may be deducted from the refund where permitted.
12. Delivery Delays Outside Our Control
Respyra is not responsible for shipping delays caused by events outside our reasonable control, including:
Customs inspections Postal or carrier disruptions Severe weather Natural disasters Transportation interruptions Public holidays Government restrictions Local delivery disruptions Incorrect customer information
We will, however, make reasonable efforts to help you obtain updated tracking information and resolve shipping issues whenever possible.
13. Contact Us
For questions regarding shipping, tracking, delivery, customs, or your order, contact us at:
Primary support email: respyrahelpadress@gmail.com Alternative email: ismaillisbir05@gmail.com
Please include your order number whenever possible so we can assist you more quickly.